Terms of Service

1.1 General Acceptance

By accepting a quotation, making a booking, submitting payment, or selecting the acceptance checkbox on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2.1 COVID-19 and General Health Protocols

To ensure the safety of our clients and instructors:

• A face mask may be required when instructed by management.

• Clients are encouraged to carry and use personal hand sanitizer.

• Clients who are feeling unwell should not attend lessons or appointments.

• Cancellations due to illness must be made at least 24 hours in advance.

• The Driving School reserves the right to refuse service where health and safety may be compromised.

3.1 Client Responsibilities

• Clients must submit all required information and documentation before the booking deadline.

• A certified copy of an ID document (for Learner’s Licence bookings) or a certified copy of a Learner’s Licence (for Driver’s Licence bookings) must be submitted via WhatsApp or email.

• Once a booking has been secured, the client must confirm the booking with the Licensing Department within three (3) working days.

3.2 Booking Expiration and Notice

Failure to confirm a booking within the prescribed period may result in:

• Expiration of the booking; and

• Forfeiture of booking fees paid.

The Driving School cannot guarantee availability of booking dates or times at Government Licensing Departments.

4.1 General Payment Terms

• Full payment must be received before any lesson, booking, test vehicle hire, or service can be scheduled.

• The Driving School operates a cashless payments system and does not accept cash. Payments may be made via PayFast, EFT, or other approved cashless payment methods.

• Always insist on getting your receipt immediately after making a payment to us.

• Vehicle hire for driving tests must be paid at least seven (7) days before the test date.

• Government fees are separate and payable directly to the relevant licensing authority unless otherwise stated.

5.1 Cancellation Policy

Any cancellation or rescheduling request must be made:

Online via our website:

• Cancellations must be made at least forty-eight (48) hours before the scheduled service or appointment date.

• New bookings must be made at least twenty-four (24) hours before the scheduled service or appointment date.

For Monday appointments, cancellations must be submitted by 12:00 noon on Saturday.

5.2 Late Cancellations

Failure to provide sufficient notice will result in:

• Loss of the lesson or service; or

• Full payment being charged.

5.3 Medical Emergencies

Where illness prevents attendance:

• A valid medical certificate may be required.

• The Driving School reserves the right to charge up to 50% of the lesson or service fee.

6.1 Validity Period

All prepaid lessons and services must be used within:

• Two (2) months from the date of payment for Learner’s Licence services; and

• Four (4) months from the date of payment for Driver’s Licence services.

Unused lessons or services after the applicable validity period may be forfeited unless otherwise approved in writing by management.

7.1 Client Arrival

Clients arriving more than 15 minutes late may forfeit the lesson or service.

The instructor may leave the collection point after reasonable attempts have been made to contact the client.

7.2 Collection and Drop-Off Addresses

Any changes to collection or drop-off addresses must be requested at least 24 hours in advance.

Additional charges may apply where:

• The new location exceeds the agreed service area; or

• The distance exceeds 5 km from the original address.

8.1 Zero-Tolerance Policy

The Driving School maintains a zero-tolerance policy towards:

• Verbal abuse

• Threats

• Harassment

• Intimidation

• Physical violence

This applies to clients and anyone acting on their behalf, including family members, spouses, or friends.

8.2 Right to Terminate Service

The Driving School reserves the right to:

• Terminate services immediately;

• Refuse future services;

• Retain fees already paid; and

• Pursue legal action where necessary.

9.1 Refusal Grounds

The Driving School reserves the right to refuse service where a client:

• Appears intoxicated;

• Is under the influence of drugs;

• Behaves aggressively;

• Presents a safety risk; or

• Fails to comply with Driving School policies.

In such cases, the scheduled lesson or service will be charged in full.

10.1 Driving School Vehicles

The Driving School reserves the right to change vehicles or instructors where necessary due to:

• Mechanical breakdowns;

• Accidents;

• Staff availability;

• Operational requirements.

10.2 Client-Owned Vehicles

Clients may use their own vehicles subject to approval.

The Driving School accepts no responsibility for:

• Damage to the vehicle;

• Mechanical failures;

• Insurance claims; or

• Related losses.

11.1 General Refund Terms

Bangani’z Driving School CC does not provide refunds for services paid for irrespective if they are booked or not booked.

Where possible:

• Lessons may be rescheduled; and

• Services may be rearranged within their applicable validity period.

Refunds will only be considered where required by law or where management determines that the Driving School is unable to provide the service purchased by the client.

12.1 Licensing Department Limitations

The Driving School cannot be held responsible for delays, cancellations, system failures, strikes, power outages, long queues, or any other circumstances occurring at Government Licensing Departments.

The Driving School does not guarantee:

• Booking availability;

• Test dates;

• Test times;

• System functionality; or

• Government service delivery.

Additional trips to licensing departments may incur additional charges.

13.1 Client Test Readiness

Clients are expected to follow instructor recommendations regarding test readiness.

The Driving School cannot be held responsible for:

• Failed Learner’s Licence tests; or

• Failed Driver’s Licence tests; or

• Delays caused by insufficient preparation.

Passing any test remains the responsibility of the client.

14.1 General Retest Information

A Test Retake, also referred to as a Re-Test, Second Attempt, or Third Attempt, applies when a client has previously attempted a Learner’s Licence or Driver’s Licence test and was unsuccessful.

The applicable retest package and fees depend on the type of licence being tested and the number of attempts already completed.

IMPORTANT: All Traffic Department Costs are excluded from our retest packages and remain payable by the client on every attempt, unless otherwise expressly stated in writing by Bangani’z Driving School.

14.2 Learner’s Licence Test Retakes

Second Attempt / Retake:

The standard price for a Learner’s Licence second attempt/retest is R650. This fee applies to all clients requiring a second attempt, irrespective of the reason for the unsuccessful first attempt.

Third Attempt:

The Learner’s Licence Test Package is FREE on the third attempt. However, the client remains responsible for paying all applicable Traffic Department Costs.

Fourth Attempt and Thereafter:

From the fourth attempt onwards, normal full payment applies in accordance with our current pricing. The retest cycle therefore starts afresh from the fourth attempt.

14.3 Driver’s Licence Test Retakes

For Driver’s Licence retests, Bangani’z Driving School offers three different preparation packages. The appropriate package will be recommended by the client’s Driving Instructor, based on the client’s driving ability, areas requiring improvement, and the level of preparation required before the next test.

DRIVER’S LICENCE RETEST PACKAGES:

OPTION 1 — R1,500: Driver’s Licence Test Package + 1 × 2-Hour Driving Lesson (Suitable for clients who require limited additional preparation before their retest).

OPTION 2 — R2,000: Driver’s Licence Test Package + 3 × 2-Hour Driving Lessons (Suitable for clients who require additional driving practice and preparation before their retest).

OPTION 3 — R2,500: Driver’s Licence Test Package + 5 × 2-Hour Driving Lessons (Suitable for clients who require more extensive driving preparation and practice before attempting the retest).

14.3.1 Traffic Department Costs

ALL THREE DRIVER’S LICENCE RETEST PACKAGES EXCLUDE TRAFFIC DEPARTMENT COSTS. The client is responsible for paying all applicable Traffic Department fees/costs required for the booking and/or test. These costs are payable by the client on each applicable attempt.

14.3.2 Instructor’s Recommendation

The Driving Instructor will assess the client’s driving performance and recommend the most appropriate retest package. The Driving Instructor’s recommendation is final.

This recommendation is intended to ensure that the client receives an appropriate level of preparation before attempting the Driver’s Licence test again.

Where a client chooses to disregard the instructor’s recommendation, Bangani’z Driving School reserves the right to require the client to select the package recommended by the instructor before proceeding with the retest.

14.4 Third Attempt — Driver’s Licence

On the third Driver’s Licence test attempt, the Driver’s Licence Test Package is FREE. However, this free test package does not include driving lessons.

If the client requires additional driving lessons or preparation before the third attempt, the client must select and pay for the appropriate driving lesson package.

All applicable Traffic Department Costs remain payable by the client.

Therefore, the third attempt may be summarised as:

• Driver’s Licence Test Package: FREE

• Additional Driving Lessons: Payable if required

• Traffic Department Costs: Payable by client

14.5 Fourth Attempt — New Cycle

The fourth Driver’s Licence test attempt is treated as the beginning of a new retest cycle.

From the fourth attempt onwards, the client is required to make normal full payment for the applicable Driver’s Licence test package.

The same retest structure will then apply again:

• Second attempt within the new cycle: Applicable retest package fee applies.

• Third attempt within the new cycle: Driver’s Licence Test Package may qualify for the applicable free-test arrangement, subject to these Terms and Conditions.

• Fourth attempt: The cycle starts afresh and normal full payment applies.

14.6 Important Client Notice

Clients are encouraged to take their Driving Instructor’s recommendations seriously when preparing for a retest. The purpose of the retest packages is not merely to arrange another test, but to provide the client with the appropriate level of preparation required to improve their chances of successfully obtaining their Driver’s Licence.

Passing a Learner’s or Driver’s Licence test cannot be guaranteed by Bangani’z Driving School.

All clients remain responsible for complying with the requirements of the relevant Traffic Department and for paying all applicable Traffic Department Costs.

Bangani’z Driving School reserves the right to amend retest package prices, inclusions, and conditions from time to time. The applicable price and package will be confirmed to the client at the time of booking.

15.1 Limitation of Liability

While all reasonable precautions are taken to ensure safety, the Driving School, its owners, employees, and instructors shall not be liable for:

• Personal injury;

• Loss or theft of property;

• Damage to vehicles;

• Missed appointments;

• Government administrative errors; or

• Any indirect or consequential loss.

16.1 Office Hours

• Monday to Thursday: 08:00 – 17:00

• Friday: 08:00 – 14:00

• Saturday: 08:00 – 12:00

16.2 Driver Training and Test Trips

• Monday to Friday: 06:00 – 18:00

• Saturday: 06:00 – 15:30

16.3 Closures and After-Hours Services

The Driving School is generally closed on:

• Sundays;

• Public Holidays; and

• The last weekend of each month.

Services outside normal hours may attract additional charges.

17.1 Business Hours Communication

Calls, WhatsApp messages, emails, and other communications received outside business hours may only be responded to during normal operating hours.

Clients are requested to respect the privacy and personal time of instructors and management.

18.1 Client Documentation Responsibilities

Clients are solely responsible for ensuring that they have all required documents, including:

• Identity documents;

• Learner’s licences;

• Proof of residence;

• Photographs;

• Government receipts;

• Test booking confirmations; and

• Any other documents required by licensing authorities.

Failure to provide the correct documentation may result in loss of the appointment and associated fees.

19.1 Learning Progression

Learning ability differs between individuals.

The Driving School does not guarantee:

• A specific number of lessons;

• Test readiness within a fixed period;

• Test success; or

• A particular learning outcome.

Progress depends on factors including:

• Individual ability;

• Practice frequency;

• Confidence;

• Attitude; and

• Compliance with instructor guidance.

20.1 Operational Priorities and Exceptions

• Driving tests take priority over standard lessons.

• Lesson schedules may be adjusted due to operational requirements.

• Services may be postponed due to unsafe weather, accidents, vehicle breakdowns, or other circumstances beyond our control.

• No person other than the client and instructor may travel in the training vehicle unless approved by management.

21.1 Client Confirmation

By making payment, booking a service, attending lessons, or using any service offered by Bangani’z Driving School CC, the client confirms acceptance of these Terms and Conditions.

22.1 Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the South African courts.

23.1 Policy Updates

Bangani’z Driving School CC reserves the right to amend, update, or modify these Terms and Conditions at any time. The latest version shall be published on the company’s website and shall take effect immediately upon publication.

23.2 Contact Details

Manager: Madoda Bangani (Madii)

Cell/WhatsApp: 076 017 2528

Office: (012) 753 3215

Email: madii@banganiinc.co.za

Website: https://banganiinc.co.za